Return/Refund Request Form
Please fill in the form below to submit a ticket so that our customer service team can help you solve issues.
Have you received the package?
Yes, I have received the package.
No, I haven't received the package.
Have you opened the package?*
Yes, I have opened the package.
No, I haven't opened the package.
Upload a photo of the unopened package*
Reason for refund*
Shipping took too long. I don't need it any more.
The package is not complete.
The package is damaged during delivery.
The package is lost.
It's not the product I ordered.
Product doesn't work.
The product doesn't meet my needs.
I have placed the wrong order.
I forgot to use the discount code.
I have chosen the wrong payment method.
I have found a better price from other channel.
I want the refund of price difference caused by sale.
I have economic issues.
I made an impulse purchase.
I made an unauthorized purchase.
Upload a photo of the order you received (with all the labels on the package included)*
Tell us about your needs so that we can recommand suitable products for your or make improvements.
I have placed the wrong order and I want to*
Change the product
Cancel the order
Provide the list of products you would like to change*
All details that can help us to troubleshoot your issue more efficiently.
I forgot to use the discount code and I want to
Apply the discount instead of asking for refund
Cancel the order and place a new one
Please provide the discount code so that we can apply it for you*
Tell us where you find the better price
Please provide the reason for refund so that we can better help you or make improvements.*