Snapmaker
Shipping Issues
Order/Shipping Issues Form
Please fill in the form below to submit a ticket so that our customer service team can help you solve issues.
N
ame*
Email*
Order ID*
Did you receive the order?*
Yes, I received the order
No, I don't receive the order
Tell us what's happening (Delivered)*
Goods delivered are in poor condition
The goods are not the ones I ordered
Only parts of the goods are delivered
I'm required to pay extra
Tell us what's happening (Undelivered)*
I haven't received a tracking number
I need to change the delivery address
I placed a wrong order and I want to correct it
I have tracking number but there is no update/ delivery is in abnormal state
I have tracking number but the destination is not my address
Tracking information shows package was delivered but I haven't received any
Upload Files*
Upload a photo of the order you received (with all the labels on the package included)*
Upload Files*
Upload a photo of the extra bill you paid*
Enter the new delivery address*
Issue Description*
Submit Ticket
Submit Ticket