Snapmaker
Tech Support
Snapmaker Support Ticket Form
Please fill in the form below to submit a ticket so that our support team can help you solve issues.
N
ame*
Email*
Product*
Snapmaker Original
Snapmaker 2.0
Snapmaker Artisan
Snapmaker J1
Snapmaker Luban
Snapmaker Original Issue Types*
Firmware
3D Printing
Laser Engraving and Cutting
CNC Carving and Cutting
Linear Module
Touchscreen
Enclosure
Others
Snapmaker 2.0 Issue Types*
Firmware
3D Printing
Laser Engraving and Cutting
CNC Carving and Cutting
Linear Module
Touchscreen
Enclosure
Dual Extrusion Module
Rotary Module
Air Purifier
Others
Snapmaker Artisan Issue Type*
Firmware
3D Printing
Laser Engraving and Cutting
CNC Carving and Cutting
Linear Module
Integrated Controller
Enclosure
Rotary Module
Air Purifier
Others
Snapmaker J1 Issue Types*
Unboxing
Clogging / Not Extruding
Calibration
Print Quality
Touchscreen Error Messages
Firmware
Others
Country / Region*
US
CA
EU
UK
AU
JP
CN
Other regions
Order ID*
Printer Serial Number
Find the SN on the back / bottom of your printer.
Issue Happened Time*
Unboxing & Assembly
Initial Setup
First Use
General Use (≤ 1 year use)
General Use (> 1 year use)
Issue Happened Date
Firmware Version*
Issue Description*
Filaments Used When This Issue Happened*
Fill in the material brand and type.
Export Logs
System Logs - Choose your model and view the instructions:
2.0
/
Artisan
/
J1
.
Note:
Original doesn't support system logs exporting.
Luban Logs - In the Luban menu, click
Help > Download logs
.
Zip and Upload Files
Zip multiple files (System Log, Gcode files, photos, or videos) into one for uploading. If the file size is larger than 1MB, please upload the file to a third-party platform (Google Drive, One Drive, or WeTransfer) and share the link with us.
Link to Files (System Log, Gcode files, photos, or videos)
Printer Model*
Snapmaker Original /
Snapmaker 2.0 /
Snapmaker Artisan /
Snapmaker J1 /
Operating System*
Windows
MacOS
Linux
Luban Version*
Issue Happened Time (Luban)*
Download & Installation
First Use
Lately Update
None of The Above
Snapmaker Luban Issue Type*
3D Printing
Laser Engraving and Cutting
CNC Carving and Cutting
Sliced Failed
Connection Issues
Others
Issue Description*
Export Luban Logs
Luban Logs - In the Luban menu, click
Help > Download logs
.
Zip and Upload Files
Zip multiple files (Screenshots, Luban Logs, or Gcode files) into one for uploading. If the file size is larger than 1MB, please upload the file to a third-party platform (Google Drive, One Drive, or WeTransfer) and share the link with us.
Link to Files (Screenshots, Luban Logs, or Gcode files)
Submit Ticket
Submit Ticket