Tech Support

Snapmaker Support Ticket Form

Please fill in the form below to submit a ticket so that our support team can help you solve issues.

Name*

Email*

Product*

Snapmaker Original Snapmaker 2.0 Snapmaker Artisan Snapmaker RaySnapmaker J1 Snapmaker Luban

Snapmaker Original Issue Types*

Firmware3D PrintingLaser Engraving and CuttingCNC Carving and CuttingLinear ModuleTouchscreenEnclosureOthers

Snapmaker 2.0 Issue Types*

Firmware3D Printing1.6W Laser Engraving and Cutting10W Laser Engraving and Cutting20W/40W Laser Engraving and CuttingCNC Carving and CuttingLinear ModuleTouchscreenEnclosureDual Extrusion ModuleRotary ModuleAir PurifierOthers

Snapmaker Artisan Issue Type*

Firmware3D Printing10W Laser Engraving and Cutting20W/40W Laser Engraving and CuttingCNC Carving and CuttingLinear ModuleIntegrated ControllerEnclosureRotary ModuleAir PurifierOthers

Snapmaker Ray Issue Type*

Firmware20W/40W Laser Engraving and CuttingLinear ModuleIntegrated ControllerEnclosureRotary ModuleAir PurifierOthers

Snapmaker J1 Issue Types*

UnboxingClogging / Not ExtrudingCalibrationPrint QualityTouchscreen Error MessagesFirmwareOthers

Country / Region*

USCAEUUKAUJPCNOther regions

Order ID*

Machine Serial Number

Find the SN on the back / bottom of your machine/controller.

Issue Happened Time*

Unboxing & AssemblyInitial SetupFirst UseGeneral Use (≤ 1 year use)General Use (> 1 year use)

Issue Happened Date

Firmware Version*

Issue Description*

Filaments Used When This Issue Happened*

Fill in the material brand and type.

Export Logs

System Logs - Choose your model and view the instructions: 2.0 / Artisan / Ray / J1.

• Note: Original doesn't support system logs exporting.

Luban Logs - In the Luban menu, click Help > Download logs.

Zip and Upload Files

Zip multiple files (System Log, Gcode files, photos, or videos) into one for uploading. If the file size is larger than 1MB, please upload the file to a third-party platform (Google Drive, One Drive, or WeTransfer) and share the link with us.

Link to Files (System Log, Gcode files, photos, or videos)

Printer Model*

Snapmaker Original / Snapmaker 2.0 / Snapmaker Artisan / Snapmaker J1 /

Operating System*

WindowsMacOSLinux

Luban Version*

Issue Happened Time (Luban)*

Download & InstallationFirst UseLately UpdateNone of The Above

Snapmaker Luban Issue Type*

3D PrintingLaser Engraving and CuttingCNC Carving and CuttingSliced FailedConnection IssuesOthers

Issue Description*

Export Luban Logs

Luban Logs - In the Luban menu, click Help > Download logs.

Zip and Upload Files

Zip multiple files (Screenshots, Luban Logs, or Gcode files) into one for uploading. If the file size is larger than 1MB, please upload the file to a third-party platform (Google Drive, One Drive, or WeTransfer) and share the link with us.

Link to Files (Screenshots, Luban Logs, or Gcode files)

Submit Ticket